3R Mobile (PVT) LTD will give its customers the opportunity to exchange a product, provided it in a fully resalable condition. Returns should be made within 3 day's from the date of the goods being received and in its original, undamaged packaging/condition. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse an exchange on the item. Delivery charge will be waived off on the 2nd purchase if the initial delivery had one of the issues mentioned above.
Domestic Services
Returns via courier collection
Drop us an email to [email protected] or send us a WhatsApp message to 0722710107 with details relating to your order (order number, invoice number, and the reason for returns) and we will look into it and revert back to organize for the courier to collect the product free of charge if the delivered goods are incorrect, damaged or faulty.
Delivery Detail Changes
As we are working with third party logistics partners we cannot change the delivery details once the package has been shipped out. These concerns will need to be raised with the delivery partner who may consider such requests at additional charges.
Delivery Options
1.Same Day delivery
We have now introduced same day delivery to addresses within the Colombo metropolitan region and we are increasing this radius. Please note that due to COVID-19 related issues - these services may be temporarily disrupted.
2.Island-wide Delivery
3R Mobile (PVT) LTD has partnered with key logistics partners in the island to deliver the products purchased within a time frame of 3 business days. Please note that due to COVID-19 related issues - these services may be temporarily disrupted.
3.Damaged/faulty product
Faulty or Incorrect Product
As a retailer of choice, we will exchange these items or consider a refund for these products.